Browse Month: November 2017

Sentient AI on Providing Ecommerce Customer Experience

For most ecommerce brands, customer experience is one important element in increasing sales and profits.

In a research done by Gartner data, 42% of ecommerce CEOs that customer experience was a change that allowed them to close more sales. Business to business transactions also reported the same idea, as the experience with manufacturers or suppliers was often a determinant if a company will continue to avail products and services of a certain vendor.

All of these information lead to the importance of customer experience, and online retailers can make use of improving this facet of their business through artificial intelligence.

How Does AI Improve Ecommerce Customer Experience?

AI can do a variety of tasks that can be automated for an improved user browsing and purchasing in your online business.

For example, AI-operated customer service can include an automated hotline that provides information. It can be detect human voice and match the inquiry with the information in the database.

Another feature that AI can improve on in ecommerce customer experience would be providing an online interface which is user-friendly and customized for the users. The AI technology can provide product suggestions, more relevant product searches and other online support service to help your customers get the service, product, or information that they need.

What Are the Benefits of Using AI in Providing Ecommerce Customer Experience?

  1. Reliable and Available 24/7

AI customer service is fully automated by algorithms and systems, therefore it will be reliable and available for 24 hours, 7 days a week. This is important for business who want to expand globally, eliminating the need to find assistants who can work in varying time zones.

  1. Reducing Human Resource Costs

Customer service can be expensive especially if you plan to hire people working in varying shifts. If a reliable AI customer experience service provider is available, there might be reduce need for assistance, therefore reducing your operating costs.

  1. Improved Efficiency

Since AI-operated customer experience is automatic, there is an improved efficiency in providing the service. Customers don’t have to wait for their inquiry to be responded to, and it also saves time and effort in the business owner’s part. Additionally it customer experience features on an ecommerce website will also improve engagement and sales when done correctly.

Sentient AI can help any business owner improve ecommerce customer experience. For more information, visit their website at

How Tony Petrello has been Using his Time and Financial Resources to Help Children with Neurological Disorders

Tony Petrello is a prolific figure in the international business community. He is reputable for heading an NYSE traded company known as Nabors Industries. Petrello oversees the company’s expansion initiatives and offshore drilling interests. Besides his involvement in the international business community, he has also made a name for himself in charity work. His most recent donation of $5 million went to Texas Children’s Hospital. The health facility seeks to use the money to improve its Neurological Research Institute.

Petrello and his wife also pledged to donate $2 million to the facility in the near future. Their shared vision is to enable kids with neurological disorders to receive extensive treatment from world-renowned surgeons and doctors. Petrello and his wife’s donation was also out of compassion since they have a daughter ailing from periventricular leukomalacia (PVL).

Their daughter developed cerebral palsy as a result of the disorder. This condition develops in people when there is insufficient blood flow to the brain. Tony Petrello and his spouse are committed to helping their daughter receive best care. Through their efforts, they have also gained insights on what sick kids need. Petrello is hopeful that his daughter will be cured at some point in her lifetime.

In addition to their donation, the two speak at conventions attended by parents and relatives of kids with neurological problems. They share their story candidly and openly with an objective of bringing peace and inspiring people with the same story as theirs. Though both of them have busy work schedules, they try to spare time to speak, write and volunteer for charity events.

About Tony Petrello

Tony Petrello’s professional career has been characterized by a number of achievements. Before taking an executive position at Nabors, he practiced law at a reputable firm known as Baker & McKenzie. As managing partner, he put his experience in corporate taxation matters into practice. He managed to provide discernible solutions to complex legal cases that clients gave his law firm. Since he took an executive position at Nabors Industries in 1991, he embraced collaborative leadership style to facilitate the company’s growth.

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Petrello fostered Nabors’ expansion to new territories by capitalizing on the skills of the company’s top engineers. Through his corporate tax knowledge, he has helped the company to increase its revenue and profits. Tony Petrello has always stood out from other corporate tax experts judging by his efforts to make Nabors a premier offshore oil drilling company.

The Rising Costs of Healthcare and Ways Eric Lefkofsky’s Tempus can Keep the Costs Down

Eric Lefkofsky’s company Tempus is a technology company the hosts a medical library that stores clinical data. Naturally, they would also be very aware of the increasing costs of medical care. Recently, Forbes released an article in the Pharma and Healthcare section that dealt with the skyrocketing cost of healthcare.

The cost of healthcare expenditure in America keep rising, which is causing many to wonder why. Is it the number of visits to medical professionals that are increasing consequently affecting the overall expenditure for healthcare? Is it the length of time under the care of medical professionals? The answer is no to both questions. The reason healthcare costs keep rising is due to the increased costs associated with every type of care.

Stays in the hospital, though shorter cost more. Medical procedures though more advanced and sometimes utilizing a robot instead of a board certified surgeon cost more. The diseases or disorders that had the greatest increase in spending were diabetes and back and neck pain. The cost of treating people who suffered from diabetes increased because of the aging population, the increase of the number of people suffering disease and the increased use of pharmaceuticals. The number of back and neck pain sufferers decreased, therefore they sought less medical attention as a whole, but the remaining patients got more medical procedures performed, so the cost went up.

Despite efforts to reduce the length of time spent on inpatient care, while the costs were reduced by 201 billion, they were counterbalanced by more care being given in less time so the result was an overall increase in spending of $439 billion. In fact, one day in the hospital costs far more than it ever has. The director of the Division of Health Policy Research and Education at Harvard stated that he couldn’t determine if increased costs of healthcare represented increased value given to the patients.

Eric Lefkofsky and Tempus are working hard to compile a molecular library composed of medical data from thousands of individual cancer patients. With all that data, the costs of many cancer fighting methods will be less when the fight is focused on a single treatment that has been proven to work on similar cases. Tempus may single-handedly help keep the costs of medical care down in the near future.

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Securus Technologies Ensuring Highly Advanced Correctional Services

The world of inmate communication technology has been advancing rapidly in the last few years, and it is primarily due to the contributions made by famous correctional firms like Securus Technologies. The company has highest ratings given by BBB and has also won the Gold Stevie Award for the best customer service. It showcases the commitment of the firm to provide high-standard products and services to its customers.


The company has invested majorly in research and development in the last few years to ensure that its products and services are of high standard and in tune with the requirements of the correctional world. Securus Technologies also holds around 70 patents to its name, a figure that is expected to increase rapidly in the time to come. The number of patents owned by Securus Technologies shows the amount of dedication the company has in ensuring that it offers world-class products and services to its customers.


Securus Technologies started its operations in the year 1986 and had its head office in Dallas, Texas. It satellite offices are located in Atlanta, Allen, and Carrollton. Currently, the company offers its services to nearly 3,450 correctional facilities and that amount is expected to grow in the time to come. Securus Technologies understands the needs of the customers in prison and develops its technology and services accordingly.


One of the primary reasons why the company has been able to win the trust of the customers is due to its range of products and services without costing a fortune. The company has published a web release recently to display the positive comments it has received from the law enforcement officers. It shows the amount of love and appreciation the company has been receiving from the customers. The contributions of the company to the correctional sphere are immense, and it has helped in the development of the sector tremendously.



Entrepreneur and Philanthropist Eric Lefkofsky

In the United States, healthcare costs have risen and therefore spending has also increased. During the last two decades, spending on healthcare has totaled $933 billion. This has been caused by an increase in fees along with more intensive care for patients. As well as there being increases in price, healthcare expenditures have risen due to the population increasing as well as an aging population. These factors have all contributed to making healthcare one of the more costly services in the economy. While a decrease in diseases and health conditions can help lower the expenditures, it is unlikely that this will happen in the near future. As a result, the trend in rising healthcare expenditures will likely continue in the coming years.

One of the factors that determines the amount of spending on healthcare is the spending on each particular disease. There are some diseases that require more spending than others. As a result, the particular disease is a detrimental factor in finding out the expenditures for healthcare at a given time. The type of disease is therefore the main factor in finding out whether or not healthcare spending goes up or down during a given period. One of the conditions that has seen a steady increase in healthcare spending is diabetes. Over the last several years, diabetes has resulted in a total of $64 billion spent on researching, treating and developing medications. Along with these factors, aging, population growth and the common occurrence of diabetes have also contributed to this amount of spending.

One of the individuals that has helped contribute to healthcare industry is Eric Lefkofsky. The Chicago based businessman is the co founder of an evolutionary company known as Tempus. This company helps provide cancer treatment through the use of operating systems. During the existence of the company, it has been a key organization in terms of finding ways to help numerous cancer patients cope with the symptoms of cancer. Along with helping patients treat cancer, the company has also provided doctors with another source to use when looking to help various patients deal with cancer more effectively. Eric has built Tempus into one of the leading healthcare companies in the United States.

While Eric has proven to be a very successful entrepreneur, he has also established himself as a key philanthropist as well. Eric spends a lot of time and money participating in providing care for many people. He is currently a Trustee of the Lurie Children’s Hospital of Chicago. Eric is also a trustee and chairman of other organizations such as the Art Institute of Chicago, The Museum of Science and Industry, and also the Steppenwolf Theatre Company.

Talk Fusion CEO, Bob Reina Completes An Interview CEOCFO Magazine

Bob Reina now serves as the chief executive officer at communication and marketing company, Talk Fusion. He founded the company back in 2004. Below is a short summary of the interview that Bob Reina conducted with CEOCFO Magazine Senior Editor Lynn Fosse.


One of the first questions asked in the interview was what led Bob Reina to create Talk Fusion. He answered that the moment came in 2004. During the time, Bob Reina was a direct seller for a company full time. He was out looking at properties to buy in North Carolina and wanted to share a video of a property that caught his eye with his family. Bob Reina said he tried to upload a video in an email but said it could not be done.


This led Reina to come up with a bold new idea. He thought about creating a company that would allow people to embed videos in emails to share with their family. This was the spark that eventually led to the founding of Talk Fusion and all of its marketing and communication services it offers today. Learn more:


Another question asked of the businessman by CEOCFO Magazine was how his prior experience as a police officer helped him launch and run his business. Reina says that he was taught as an office to always be on his toes. He was also taught that it does not matter where you are right now, but what matters is where you are going. Such an approach and philosophy has helped make Talk Fusion more competitive and innovative says Bob Reina. He also always plans ahead and looks to the future so that his business does not fall behind new technological developments or trends.


CEOCFO Magazine asked Bob Reina how his company gives back and what he does do encourage giving back. Bob Reina said that Talk Fusion gives people the chance to make a comfortable living and thus give back to their community, wherever they may live. Reina himself gives back by donating money to animal shelters and relief efforts. He also encourages his employees to step up and do the same to help those in need.


An Optimal Life Line Screening Through Preparation

Taking advantage of a Life Line Screening is an excellent way for any individual to maintain a healthy lifestyle. This innovative testing procedure enhances preventative care by detecting any potential health issues the individual might have before they occur. The Life Line Screening can be conveniently scheduled for anyone, but there are some important tips that the individual should know beforehand.

Finding a location that provides a Life Line Screening is not difficult. The screenings are conducted at numerous local establishments throughout communities in nearly every region of the United States. However, an individual with a planned Life Line Screening should dedicate at least 90 minutes of time for the procedure. The average time spent for the whole process is just over one hour, but this can vary depending on the individual’s anatomy and the number of tests.

An individual’s attire may affect the efficiency of some tests during a Life Line Screening. Everyone who registers for testing is encouraged to wear two-piece outfits that fit loosely in order to receive the most beneficial screening results. Certain individuals may also be asked to refrain from eating or drinking a certain period of time before a Life Line Screening. Any related type of test will contain this information in its directions.

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Privacy is a major concern among individuals receiving tests, and rightly so. During a Life Line Screening there are privacy screens in place to completely separate the waiting area from the testing area, so that the person being tested may feel at ease. No tests administered during a Life Line Screening require the removal of clothing, besides socks and shoes in some cases.

All Life Line Screening tests are available to individuals who use a wheelchair, as long as the person is able to stand and support their own weight. Anyone who is unable to perform these tasks without a wheelchair should bring an assistant to help during the process, and Life Line Screening teams will gladly accommodate the individual with movement on the exam table.

Life Line Screening tests use the same modern technologies offered by hospitals across the country and give the individual a comprehensive look at their own personal health. Additionally, these screenings do not require much planning at all compared to other tests. With just a few steps taken to be prepared beforehand, everyone receiving a Life Line Screening can have accurate and helpful information in very little time.

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José Auriemo Neto: The Brazilian Business Executive Superstar of Real Estate

Jose Auriemo Neto is a Brazillian executive who serves as a chief executive officer and chairman of JHSF Participacoes SA. This is a real estate firm that focuses on the residential and commercial property development in Brazil. Along with managing the brand’s interests in hotels, office buildings, and public developments, Neto also monitors the company’s extensive retail and shopping portfolio that includes the Bela Vista in Salvador, the Metro Tucuruv, and Manaus’s Ponta Negra shopping center. He has been in this position since 2003.

Since the firm has been under Neto’s leadership, many enormous achievements have occurred. Some of them include partnering with Valentino in 2012 and the company’s first venture in retail in 2009. The partnership with Valentino includes Brazil’s first R.E.D. Valentino stores. And the 2009 transaction included the opening of JHSF’s first luxury retail outlets owned by Cidade Jadrim shopping complex and exclusive partnership agreements’ signing of Hermes, Pucci, and Jimmy Choo.

Neto’s Past Experience

He started working for this firm in 1993. He also found this firm’s services department in 1997 by starting a parking lot management firm called Parkbem. In 1998, Neto secured the rights in developing for the firm, the Shopping Santa Cruz. This was the first shopping destination of the firm. Other positions he held in this firm are as follows:

  • From 2006 to 05/2014- Chief executive officer
  • Since 03/2009- an executive board member
  • Two periods from 2003 to 2004 and 2004 to 2005- an executive officer of YPO
  • Since 1999- a YPO member
  • Since 12/2006- a director of JHSF Participacoes SA

With his educational achievements, he graduated from the Fundação Armando Álvares Penteado (FAAP) University in Sao Paulo. He also completed some coursework with a business administration at FASE and an engineering course at Fundação Armando Álvares Penteado.

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